Distance Sales Terms
Last updated: 17 October 2026
Scope and formation of an order
These terms describe product sales concluded remotely with Deniz Ar. Sending a contact or bespoke inquiry does not itself place an order, create a payment obligation or accept a sales contract. A sale is concluded only after all terms, including the product and price, are provided on a durable medium and expressly accepted. If online checkout is introduced, order-specific pre-contract information and a distance sales contract will be provided before payment.
Seller and contact
Deniz Ar Studio — Nazlı Deniz Bayraktaroğlu AR, sole proprietorship. Business and return address: Şirinyalı Mahallesi, 1489 Sokak, No: 8/A, Muratpaşa / Antalya, Türkiye. Contact [email protected] for sales, delivery and withdrawal notices.
Product, price and payment
The product’s main characteristics, quantity, materials, personalisation, total price including taxes, any delivery or additional charges, payment method and delivery period are disclosed before an order is confirmed. Additional charges require express consent. Do not send complete card details or security codes through the inquiry form or email.
Production and delivery
The target dispatch period for in-stock pieces is 3–5 business days; the order-specific period is stated before purchase. Bespoke design and production schedules are agreed separately. Statutory delivery periods and termination rights remain applicable. Subject to statutory exceptions, the seller bears loss or damage risk until delivery. If fulfilment becomes impossible, statutory notification and refund obligations apply.
Right of withdrawal
Unless a statutory exception applies, you may withdraw within 14 calendar days after receiving the goods, without giving a reason or paying a penalty. Withdrawal may also be notified before delivery. Send an unambiguous written notice to [email protected], preferably including the order number, product, delivery date and your contact details. Return the goods within 14 days after notifying withdrawal.
Return costs and refunds
Consumers are not charged return costs when using the carrier specified in the pre-contract information. If no return carrier was specified, return costs are not imposed on the consumer. Request return instructions at [email protected]. Payments, including delivery charges refundable by law, are reimbursed within the statutory 14-day period calculated from the applicable statutory starting point, using the original payment method without additional cost. Where available, include the box, certificate and invoice; missing paperwork does not automatically extinguish statutory rights.
Exceptions to withdrawal
A statutory exception may apply to goods genuinely made to personal specifications or personalised. For goods unsuitable for return for health or hygiene reasons, the exception depends on protective packaging, seals or similar protection being opened after delivery. An item being an earring or ring does not alone automatically exclude withdrawal. The financial-market price fluctuation exception applies only where its legal conditions are met. Any applicable exception is disclosed before purchase; rights concerning defective goods remain unaffected.
Bespoke and upcycle
The design scope, stones and metals supplied by either party, measurements, quote, approvals, any deposit, changes and delivery terms are agreed in writing before work begins. An initial discussion or quote request does not authorise production. If a customer’s jewel is received for reworking, its details and handover are recorded separately. If a service is to begin before the statutory withdrawal period expires, the required consumer consent and information are obtained separately; accepting a quote alone is not a waiver of statutory rights.
Complaints and disputes
Send questions or requests to [email protected]. Your rights under Turkish Consumer Protection Law No. 6502 and applicable legislation remain unaffected. Consumer disputes may be referred to consumer arbitration committees within the applicable monetary thresholds or to consumer courts following any mandatory mediation procedure.
Our returns and exchanges policy
Returns and exchanges are not offered for approved bespoke production or upcycle work. Discretionary returns and exchanges are also not offered for collection pieces produced in quantities. Statutory withdrawal rights and rights relating to defective goods or services remain unaffected and are not restricted unless an applicable statutory exception applies.